How to reset player data on an ARK server?

Need to wipe a single player without nuking the entire ARK server? Reset their profile only—fast, clean, and super effective against broken progress.

Prerequisites

• Access to your Oxygenserv panel (username and password)
• The player’s SteamID64 to reset (e.g., 76561198012345678)
• Server ready to be stopped (players will be disconnected)
• Optional: an FTP client (e.g., FileZilla) to back up files locally

Detailed steps

1. Gracefully stop the server
   Log in to your Oxygenserv panel and open the “Console” tab. Click the red “Stop” button and confirm. Wait until logs show something like Server Stopped or the console goes quiet. If it hangs for more than 60 seconds, use “Force Stop” and wait another 10 seconds before continuing.
2. Open the file manager and go to the save folder
   Head to “Files” → “File Manager”. Open /home/container/ShooterGame/Saved/SavedArks (standard path for ARK: Survival Evolved dedicated servers). If you’re running ARK: Survival Ascended, check /home/container/ShooterGame/Saved/SaveGames/<map> instead (e.g., .../SaveGames/TheIsland_WP). If you can’t find these, use the search with keyword Saved and drill down to the map folder.
3. Identify the player’s profile file via SteamID64
   Look for a file named like the player’s ID, e.g., 76561198012345678.arkprofile. That file holds the character data (inventory, engrams, position, etc.). Tribe data lives in separate .arktribe files—don’t touch them unless you also want to reset a tribe. If the player joined via Epic, you may see an EOS-style alphanumeric ID instead of a SteamID64.
4. Back up, then delete the player profile
   Before deleting, right-click the .arkprofile and download it for backup (or rename to .arkprofile.bak). Then right-click → “Delete” on 7656119....arkprofile and confirm by clicking “Delete”. If a .arkprofile.tmp exists (rare), delete it as well. Repeat for additional players as needed.
5. Start the server and validate the reset
   Go back to the “Console” tab and click the green “Start” button. Watch the logs until you see Server started. Ask the player to rejoin: they will be prompted to create a new survivor on that map. If they still load their old character, you likely removed the wrong file (different map/folder) or they imported a survivor—check cluster folders.
6. (Optional) Reset a tribe if required
   If you must wipe a tribe, locate the corresponding .arktribe file in the same folder. Preview it to confirm the TribeName inside. Delete it only if you truly want to wipe the entire tribe (affects all members and their ownership). Tribe wipes are irreversible—use with caution.

Tips & optimization

Always back up .arkprofile files before deletion (they’re tiny—cheap insurance). For mass resets, filter by extension and bulk-delete .arkprofile (leave .arktribe intact if you don’t want tribe wipes). On clustered setups, also check /home/container/ShooterGame/Saved/clusters/<ClusterID> if players transfer survivors. To prevent imports of old survivors, set NoTributeDownloads=True in GameUserSettings.ini under [ServerSettings] and restart. Remember each map has its own save folder—make sure you’re in the right one.

FAQ

How do I find a player’s SteamID64?

From Steam: open their profile, copy the page URL, and take the 17-digit number (e.g., 7656119...). In-game (as admin), open console and run cheat ListPlayers to list connected players with IDs. You can also use RCON with ListPlayers.

The player still loads their old character—what happened?

You likely deleted the wrong file (wrong map/folder) or the player imported a survivor via transfers. Double-check the exact path (SavedArks vs SaveGames/<map>) and any cluster directories. If needed, disable imports by setting NoTributeDownloads=True in GameUserSettings.ini and restart.

ASE vs ASA paths—what’s different?

On ASE, profiles are usually in .../ShooterGame/Saved/SavedArks. On ASA, they’re typically under .../ShooterGame/Saved/SaveGames/<map>. When in doubt, search for .arkprofile and confirm the map folder.

Does deleting the profile wipe the tribe and dinos?

No. Removing the .arkprofile resets only that player’s survivor. Tribe ownership and structures are governed by .arktribe and related saves. To wipe a tribe, delete its .arktribe file (this affects all tribe members).

You’re set. In minutes, you can fix broken progress or level the playing field without touching the rest of your ARK server.

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