Help Center

Question 1

What is Oxygenserv?

Accepted Answer

Oxygenserv is a French startup that combines ecology and excellence in game server hosting. We offer dedicated servers specially designed to host gaming sessions.

Question 2

What are your ecological commitments?

Accepted Answer

Our project is built on a genuine ecological philosophy. We only work with partners who share our values and commitments. That's why our servers are hosted in France in an eco-friendly datacenter.

Question 3

What plans are available?

Accepted Answer

We offer a wide catalog of games with 4 plans per game: Eco, Standard, Power and Premium, ranging from testing use to more intensive usage.

Question 4

What are the specifications of each plan?

Accepted Answer

Our server configurations are the result of intensive work with industry experts to choose robust, high-performance and efficient components.

Question 5

What payment methods can I use?

Accepted Answer

You can pay for your subscription by credit card (Visa, Mastercard, etc.) and PayPal.

Question 6

What happens if I forget to renew my server?

Accepted Answer

Your service will be suspended then deleted. We keep a backup for 6 months of your server so that your data is not lost.

Question 7

Is it possible to get a refund?

Accepted Answer

No, in accordance with our terms of sale you waive your right of withdrawal. We remain at your disposal if you encounter difficulties using our services.

Question 8

Where are the servers hosted?

Accepted Answer

Our servers are hosted in Paris, France, in a region extremely well-connected to Europe.

Question 9

What are the delivery times?

Accepted Answer

If stock allows, server delivery is nearly instant! In less than 60 seconds you can deploy a new server and start playing.

Question 10

Can we choose our operating system?

Accepted Answer

All our servers run on Ubuntu versions, no modifications are possible on game servers.

Question 11

Do I have SSH access?

Accepted Answer

You receive SFTP access to control your server files but you do not have SSH access. These plans do not allow this type of access to ensure the proper functioning of the service on the dashboard.

Question 12

Is my service protected against DDoS attacks?

Accepted Answer

Yes, we pay close attention to this type of attack that can ruin our customers' experience. We use the best solution on the market to detect malicious packets and block them.

Question 13

How can I retrieve my personal data?

Accepted Answer

We attach the greatest importance to the protection of personal data. Please refer to our privacy policy to learn about your rights and the steps to follow.

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